What is a knowledge base (KB)?

A knowledge base (KB) refers to a central repository where documentation, support information, and various resources are stored and can be accessed by users. This centralized platform is designed to provide easy access to relevant information, facilitating problem-solving and knowledge sharing. It serves as a resource for both customers and employees seeking information about products, services, or solutions to common issues.

The focus on documentation and support is crucial as it enables self-service for users, reducing the need to directly contact support personnel for assistance. This is particularly beneficial in organizations that handle large volumes of inquiries or seek to enhance customer satisfaction through accessible resources.

The other options do not align with the definition of a knowledge base. While storage solutions definitely hold data, their primary purpose is not to provide support or documentation. Software applications for statistical analysis are aimed at processing and interpreting data, rather than creating a repository for information lookup. Data encryption methods are focused on securing information, which is unrelated to the concept of a knowledge base that prioritizes accessibility and documentation sharing.